BUYER INFORMATION · UPDATED OCTOBER 16, 2026
Returns & Claims
Wholesale return policy
Wholesale purchases are final sale. A return is available only when Mokiki Toy inc. gives written authorization. Do not ship goods back without our instructions.
Report an order problem
Send non-carrier claims, including incorrect or missing merchandise, within 10 days of receipt. For transit loss or damage, contact the carrier promptly and send us the delivery record, signed freight documentation and supporting photos within 30 days of shipment. Keep the merchandise, cartons and packing materials for review.
Packaging and resolution
Collectible packaging is not guaranteed to arrive in mint condition. Cosmetic carton wear alone does not establish a product defect. We review reported defects and order discrepancies individually; an authorized remedy may involve replacement, credit or refund. Written instructions will explain any return-shipping arrangements.
Contact support
Email info@mokikitoy.com with your order number, Item #: , affected quantity and clear photos. These procedures do not remove rights that applicable law does not allow a business to exclude.
Mokiki Toy inc.
11081 TACOMA DR, RANCHO CUCAMONGA, CA 91730, United States
323-204-4264 · info@mokikitoy.com